Privacy Policy 88malaysia — Platform User Data Protection

88malaysia ("we", "our platform") takes our responsibility to protect user privacy seriously. This Privacy Policy explains in detail how we collect, process, store, use and protect your personal information when you use our online entertainment platform at 88malaysia.win and related mobile applications.

This Policy applies to all users who register, browse or use any services offered by 88malaysia. By using our platform, you agree to the collection and use of information as described in this Privacy Policy.

This Policy is established in accordance with Personal Data Protection Act 2010 (PDPA) Malaysia. We encourage you to read this document in full to understand your rights and how we handle your data.

88malaysia collects two main categories of information: information you provide directly and information collected automatically when you use the platform.

Information you provide directly:

• Full name, date of birth, and gender
• Email address and mobile phone number
• Residential address
• Identity documents (identity card, passport) for KYC verification purposes
• Bank account or digital wallet details for processing deposits and withdrawals
• Information shared in communications with our support team

Automatically collected information:

• IP address and general geographic location data
• Device type, operating system and web browser version
• Activity history on the platform (games played, bets placed, transactions made)
• Game session time and duration
• Cookie and similar tracking technology data

88malaysia uses the information collected for the following purposes, all of which are directly related to the delivery of our services:

• Account management — to register, verify, and maintain your account on the platform.
• Transaction processing — to securely process deposits, withdrawals, and other financial transactions.
• Identity verification (KYC) — to comply with anti-money laundering legislation and age verification requirements.
• Platform security — to detect and prevent fraud, unauthorized access, and illegal activity.
• Service improvement — to analyze usage patterns in order to improve user experience and platform performance.
• Service communications — to send account-related notifications, transaction updates, and important announcements.
• Marketing (with consent) — to send promotions and special offers where you have given your consent.
• Legal compliance — to fulfill legal obligations and regulatory compliance requirements.

88malaysia does not sell or disclose your personal information to third parties for third-party marketing purposes. However, we may share your information in the following limited circumstances:

• Trusted service providers — partners who assist us in operating the platform, including payment processors, cloud service providers, and identity verification system providers. All such partners are bound by strict confidentiality agreements.
• Legal requirements — when required by Malaysian law, court order, or a valid request from a law enforcement agency.
• Interest protection — where necessary to protect the rights, property, or safety of 88malaysia, our users, or the public from fraud or harm.
• Business Transfer — in the event of a merger, acquisition, or sale of company assets, user data may be transferred to the successor entity, with prior notice given to users.

In all cases of data sharing, we ensure that the receiving party applies protection equivalent to our own standards.

88malaysia implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse or disclosure.

• Encryption in transit: All communications between our platform and your device are protected with 256-bit SSL/TLS encryption.
• Encryption of stored data: Sensitive data such as financial information is encrypted at rest using the latest industry-standard encryption algorithms.
• Access control: Access to user data is strictly limited to staff who require it to carry out their specific duties.
• 24/7 monitoring: Our security systems are monitored around the clock to detect and respond to any threats or suspicious activity.
• Regular security audits: We conduct regular security assessments and penetration testing by independent third parties.
• Two-factor authentication (2FA): Additional verification is required for sensitive operations such as withdrawals and account information changes.

While we take all reasonable measures, no online security system can guarantee absolute protection. You are also responsible for keeping your login credentials secure.

88malaysia uses cookies and similar tracking technologies to enhance the user experience and understand how our platform is used. The following are the types of cookies we use:

• Essential cookies: Required for core platform functions such as login and session management. Cannot be disabled.
• Performance cookies: Collects anonymous data on how users interact with the platform to help us improve performance.
• Functional cookies: Saves your preferences such as language and display settings for a more personalised experience.
• Analytics cookies: Helps us understand platform traffic and usage patterns through trusted analytics tools.

You can control or delete cookies through your web browser settings. However, disabling essential cookies may affect platform functionality. Your continued use of our platform is considered your consent to the use of cookies as described.

We retain your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy, including to comply with legal obligations, resolve disputes, and enforce our agreements.

The applicable retention periods are:

• Active account data: For as long as your account is active and for the period required by law after account closure.
• Financial transaction records: Minimum 7 years as required by Malaysia's financial regulations.
• KYC Data: Minimum 5 years from the account closure date or last use of service.
• Support communication logs: 2 years from the date of last interaction.

When your data is no longer needed and there is no legal obligation to retain it, we will securely delete or anonymise it using industry-approved methods.

As a user of the 88malaysia platform, you have the following rights regarding your personal data:

The 88malaysia platform is for users aged 18 years and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. If you believe we may hold data belonging to a minor, please contact our support team immediately.

88malaysia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technological requirements, or applicable legislation. Any material changes will be communicated to you via your registered email or in-platform notification at least 14 days before the changes take effect.

Your continued use of our platform after a change notice is considered your acceptance of the updated Privacy Policy. The "Last updated" date at the top of this document indicates when the most recent changes were made.

We encourage you to review this page periodically to ensure you are always informed of how we protect your information.

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach out to us through the following channels:

• Live Chat: Available on the 88malaysia app and website, 24 hours a day, 7 days a week.
• Email: [email protected] (response within 1 business day).

We are committed to addressing every privacy inquiry seriously and within a reasonable timeframe. If you are not satisfied with our response, you have the right to submit a complaint to Malaysian Communications and Multimedia Commission (MCMC) or the relevant data protection authority.